FAQ
We have compiled a list of some of the questions that we receive. If you still have something you’d like to know, don’t hesitate to contact us for more details. We will do our best to get back to you as soon as possible.
Q: What is The Heera's return policy?
A: At The Heera, we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we will gladly accept returns within 5 days of delivery. To initiate a return, please contact our customer service team for instructions. Please note that we can only accept returns for products that are in their original, unopened and unused condition. In the case that you receive a wrong size, we will provide a full refund or replacement. We will not accept returns for opened or used products except for the wrong or defective piece.
Q: How long will it take for my order to arrive from The Heera?
A: All orders are processed and shipped within 1-2 business days. Standard shipping times are typically 3-5 business days for delivery. Shipping times may vary depending on the destination and any unforeseen circumstances. If you have any questions or concerns about the status of your order, please contact our customer service team for assistance.
Q: Does The Heera offer returns on its products?
A. If for any reason you are not completely satisfied with your purchase, we will gladly accept returns within 3 days of delivery. In the case of receiving a wrong size , we will provide a full refund or replacement.